Knowledge base

During the Group Stay

How far is the hotel from the city center?
I plan to arrive after 6 PM. I understand that I have to provide the details of my credit card in advance so, that the room will be guaranteed until I arrive. How do I do this?
Is reception available 24/7?
Is there a shuttle service from the airport to the hotel?
Can I rent bikes from the hotel?
What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage?
Can I check in earlier, before the official check-in time at 3 PM?
Can I smoke in my room or in the hotel?
Can I use electronic cigarettes in the hotel?
Do you have ironing facilities in the hotel?
Do your hotels allow dogs?
How do I get to the hotel?
What do I do, if I am unhappy with something during my stay?
We are traveling as a group and plan to check in at different times. Is this possible?
Do I have access to the hotel during the night?
Are there laundry facilities in the hotel?
Is wifi free in the hotel?
Is there a kitchen where I can cook my own meals?
Can I bring my own food and drinks into the hotel?
How do I book parking?
If there is no parking available at the hotel, where can I find the closest public parking?
I have food allergies. How can I inform the hotel?
Is there a bathtub in the bathroom?
Do rooms come with a refrigerator?
Can I book a baby cot and what is the price for it?
Which TV channels are available?
Is there a TV in the room?
Does the room have air conditioning/AC?
Is there a hair dryer in the room and do I have to pay for it?
Does the room have a telephone?
Is there a minibar in the room?
Do you have interconnecting rooms?
Are towels provided in all rooms?
Does the room have a safety deposit box?
How often is my room being cleaned?