Before Group Booking / Payment

Making a booking

Can I still book if I don’t have a credit card? Can I be sure all my friends will be staying in the same room with me? Can guests younger than 18 years stay in the hotel? How can I make a booking? What is considered a group at MEININGER Hotels? How many rooms can I book at once? Are the rates shown on your website per person or per room? What is a dormitory? Pricing: What do you consider to be a child? What is a private room? What is the family discount? I would like to book an accessible room. How do I do this? Can I request a specific room number or floor? Which additional facilities can I find in your accesible rooms? What is the difference between a FIX, FLEX and PROMO rate? Are towels and bedding included in the price? Which size are the rooms? Do you have double or twin beds in the rooms? Are the rooms private or shared with other guests? Do you have conference rooms we can book in the hotel? We are a group of female and male travelers. How do you accommodate different sexes? What do I do if I haven't received an email with my booking confirmation? Will I need a credit card to make a group booking? I need a visa to travel. Do you issue visa confirmations for the embassy/consulate?

Paying for our stay

Can I pay for my room using cash? Do I have to pay city tax for my stay? Is the price in the booking confirmation the total price I pay? Will the credit card I gave for my deposit be charged automatically? Which credit cards do you accept for online payments? Which credit cards do you accept? I want to pay by bank transfer. Is this possible? I am a business traveler. Do I pay city taxes? Do you accept all currencies in the hotel? Will I receive a receipt of payment as soon as I have booked? Why can I not pay on the day of departure? When do I have to pay?

Change / Cancel Group Booking

Amending / Cancelling my MEININGER group stay

I haven't booked on the MEININGER website, but need to amend my booking. How do I do this? I need to change a guest name of my group booking. How can I do that? How can I change the number of guests in my group booking? What are the cancellation conditions for my group booking? I am arriving after 6 PM and I forgot to provide my payment details in order to guarantee my booking. What happens to my booking? How can I change the dates of my group's booking?

During the Group Stay

How far is the hotel from the city center? I plan to arrive after 6 PM. I understand that I have to provide the details of my credit card in advance so, that the room will be guaranteed until I arrive. How do I do this? Is reception available 24/7? Is there a shuttle service from the airport to the hotel? Can I rent bikes from the hotel? What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage? Can I check in earlier, before the official check-in time at 3 PM? Can I smoke in my room or in the hotel? Can I use electronic cigarettes in the hotel? Do you have ironing facilities in the hotel? Do your hotels allow dogs? How do I get to the hotel? What do I do, if I am unhappy with something during my stay? We are traveling as a group and plan to check in at different times. Is this possible? Do I have access to the hotel during the night? Are there laundry facilities in the hotel? Is wifi free in the hotel? Is there a kitchen where I can cook my own meals? Can I bring my own food and drinks into the hotel? How do I book parking? If there is no parking available at the hotel, where can I find the closest public parking? I have food allergies. How can I inform the hotel?

Room facilities

Is there a bathtub in the bathroom? Do rooms come with a refrigerator? Can I book a baby cot and what is the price for it? Which TV channels are available? Is there a TV in the room? Does the room have air conditioning/AC? Is there a hair dryer in the room and do I have to pay for it? Does the room have a telephone? Is there a minibar in the room? Do you have interconnecting rooms? Are towels provided in all rooms? Does the room have a safety deposit box? How often is my room being cleaned?

After the Group Stay

We have stayed at a MEININGER hotel

How do I get a duplicate invoice? I want to subscribe to your mailing list. How can I do this? How can I rate my stay? I’ve forgotten something at a MEININGER hotel. How can I recover it? I want to unsubscribe from your mailing list. How can I do this?

Before Group Booking / PaymentMaking a booking