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Knowledge base
Before Group Booking / Payment
Making a booking
24
Can I still book if I don’t have a credit card?
Can I be sure all my friends will be staying in the same room with me?
Can guests younger than 18 years stay in the hotel?
How can I make a booking?
What is considered a group at MEININGER Hotels?
View all 24
Paying for our stay
12
Can I pay for my room using cash?
Do I have to pay city tax for my stay?
Is the price in the booking confirmation the total price I pay?
Will the credit card I gave for my deposit be charged automatically?
Which credit cards do you accept for online payments?
View all 12
Change / Cancel Group Booking
Amending / Cancelling my MEININGER group stay
6
I haven't booked on the MEININGER website, but need to amend my booking. How do I do this?
I need to change a guest name of my group booking. How can I do that?
How can I change the number of guests in my group booking?
What are the cancellation conditions for my group booking?
I am arriving after 6 PM and I forgot to provide my payment details in order to guarantee my booking. What happens to my booking?
View all 6
During the Group Stay
Hotel info
22
How far is the hotel from the city center?
I plan to arrive after 6 PM. I understand that I have to provide the details of my credit card in advance so, that the room will be guaranteed until I arrive. How do I do this?
Is reception available 24/7?
Is there a shuttle service from the airport to the hotel?
Can I rent bikes from the hotel?
View all 22
Room facilities
13
Is there a bathtub in the bathroom?
Do rooms come with a refrigerator?
Can I book a baby cot and what is the price for it?
Which TV channels are available?
Is there a TV in the room?
View all 13
After the Group Stay
We have stayed at a MEININGER hotel
5
How do I get a duplicate invoice?
I want to subscribe to your mailing list. How can I do this?
How can I rate my stay?
I’ve forgotten something at a MEININGER hotel. How can I recover it?
I want to unsubscribe from your mailing list. How can I do this?
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